La Motte Camping sarl..siret no; 498 240 696 00019. Le Fouilloux, 17270, Charente Maritime. France
The following terms and conditions show our commitments to each other and form your contract with us. This applies to all bookings on and offline.
If you book your holiday online, please check the website for the latest information on facilities and services offered before booking. Please see 'Changes made by us' below.
Booking and paying for your holiday
When you book your holiday, you will have to pay either the deposit, or, if it is 10 weeks or less before you go, the full cost of the holiday. If you book by telephone, on the website, by email or facsimile you will be deemed to have read and accepted these terms and conditions and the general information pages contained on our website. We reserve the right to refuse any booking. Bookings are not transferable to another party. Once you have booked and paid a deposit, a contract will exist between us. Our contract is binding on you and all members of your party including children. It is your responsibility to ensure that you and all members of your party are aware of and accept the whole of our contract and the obligations contained in it. Our arrangements are effective from the date our contract is formed until the last member of the party has completed their holiday.
We will issue an invoice confirming the holiday details and price via email. Please check all paperwork that we send you carefully and contact us immediately if you have any queries. Full payment must be received by us at least 10 weeks before departure otherwise we will be entitled to cancel your holiday with loss of deposit.
Transport Conditions and delays
You enter into a separate contract with your transport operators based on their conditions of carriage. If you incur additional expenses as a result of transport delay's, you may be able to recover these under the terms of your insurance policy, however it is your responsibility to check the extent and level of cover.
Planning your journey
It is your responsibility to plan your journey and, if taking a self-drive holiday, to provide a roadworthy vehicle. We will not offer a refund for unused accommodation or travel if insufficient time has been allowed for travelling or you have broken down.
Facilities
Sometimes facilities described on our website may be withdrawn for reasons such as maintenance, bad weather or lack of demand at the discretion of the relevant management team. Please note that many facilities are not available during low season.
You must comply with all requirements notified and reasonable instructions given in respect of any aspect of your booking. This includes information supplied pre-holiday and whilst on holiday, in particular in respect of use of facilities and amenities provided at any time during your holiday.
Special requests / needs
Special requests must be indicated to us at the time of booking however are not guaranteed. In some cases an extra charge may be payable to facilitate a special request. Any customer with restricted mobility, particular care requirements or disabilities should discuss their requirements at the time of booking. Whilst we will use reasonable endeavours to accommodate such needs, they cannot be guaranteed unless we confirm this to you in writing.
Changes made by you
If after our contract is formed you would like to make any amendments to your booking you can contact us to see if your request can be accommodated. However, please note that any amendment is subject to our acceptance. There are also additional charges for specific amendments made at any time of the year, as detailed below:
Cancellation by you
You must give notice to cancel in writing signed by the lead member of your party. The effective date of cancellation will be the date we receive your written / email instruction. In this event a cancellation charge will become payable by you to cover our reasonable costs including any cancellation charges. In addition to retaining your deposit and any amendment charges you have paid, you must pay the charges shown below which may be recoverable by you under your travel insurance policy, depending on its terms.
Changes made by us
From time to time we may have to change your holiday arrangements and if so, we will notify you as soon as reasonably possible. If changes made before departure will have a significant effect on your holiday we will offer you the opportunity to decide whether you wish to:
In addition, if we make a significant change before departure (unless the change is a result of circumstances listed under the heading 'Changes for reasons beyond our control') or have to cancel your holiday, we may pay compensation where we feel it is appropriate.
Changes for reasons beyond our control
Some changes are necessary because of unusual and unforeseeable circumstances which neither we nor our suppliers could avoid, even with all due care. These circumstances include industrial disputes, closure or congestion of ports or airports, road blockades, unavoidable technical transport problems, war, civil unrest, terrorist activity, natural or nuclear disaster, epidemic or disease, adverse weather conditions or similar events. In these circumstances, you will not be entitled to compensation.
Passports and Visas
You are responsible for arranging, and must be in possession of, a valid passport and any visas required for the whole of your journey. Information about these matters is given in good faith but without responsibility on our part.
Holiday Insurance
We believe that comprehensive personal insurance is essential for a worry free holiday. We recommend that you take out full holiday/travel insurance.
Your responsibility
We want all our customers to have an enjoyable holiday but you must remember that you are responsible for your actions and the effect they may have on others. You must abide by rules issued by the local management , take reasonable care of your accommodation and take precautions for your own safety. If we (or another person in authority) believe your actions could upset others or put them in danger, or damage property, we may end your holiday. This could mean you are prevented from using your accommodation. It may also mean that we will not accept a future booking from you.
Children's supervision & parental responsibility
You are responsible for the supervision of all members of your party under the age of 21. You must supervise your children and babies at all times.This is particularly important in all children's play areas, in licensed areas, close to lakes and waterways, whilst cycling and in swimming pools, where specific ratios may apply.
Data Protection and your Privacy
To process your booking , we need to collect certain information from you. These details include, where applicable, name, address and age of party members, payment details, special requirements relating to disability or medical conditions and dietary needs which may affect your arrangements.
We take full responsibility for ensuring the security of these details. In making your booking you consent to the appropriate information being passed on to the relevant organisations.
Information may also be provided to security or public authorities (such as customs/immigration) if required by them by law.
Marketing
It is our policy not to trade your data with other organisations.
Your information will be kept on file and may be used to send you our brochure and details of future offers.
If you do not wish to receive such information (which may be by post, email or telephone) please let us know by email at the following address:
enquiries@lamottecamping.com
Please specify which of the above methods of communication are not acceptable.
If you have a complaint
If you have any reason to complain, you must complain as soon as possible to the relevant person ( management) who will do everything reasonably possible to resolve the problem. If you are not satisfied with how your complaint was dealt with, please write to La Motte Camping sarl, 17270,Le Fouilloux.France within 28 days of returning home.